Using the Registration Form System

The Donor Wrangler registration form system is a powerful tool that helps you not only register attendees for an event, but also collect information that you would normally gather on paper. This article will guide you step by step on how to create a form for a theoretical 5k and Fun Run fundraiser. However, the ...

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Basics of Running Reports

Report building in Donor Wrangler is quick and easy, with no knowledge of query writing required. However, there are some aspects that may not be immediately obvious. We’ve created this guide to provide you with the information you need to get up and running with your reports. Understanding Donor, Donation, and Payment Relationships Before you ...

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Bulk Editing Payment Batch ID Number

Some organizations have a bookkeeper on staff, while others coordinate with an outside vendor. In either case, it can be tricky if the person who is entering donations into Donor Wrangler is not the same as the person who enters donations into the accounting software (such as Quickbooks) you use. Batch ID numbers can help ...

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My Recurring Donation Payment Failed! Now What?

At times you may find that a recurring donation payment has failed. When a donor signs up for a recurring donation, from time to time a payment may fail. This can be for a number of reasons, not all of which are obvious based on the message returned by Stripe. Failure Codes If a payment ...

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Cancel a Recurring Donation

At times, a donor may wish to cancel their recurring donation. There are two options to complete this task: Self-Serve Option for the Donor The donor can cancel a recurring gift themselves. Every receipt email that is sent for the recurring payments contains a link at the bottom where they can cancel the next payment ...

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Reassign Recurring Gifts to a New Form

If you’re taking advantage of the recurring gifts functionality of donation forms, you already know how convenient it is to capture sustaining gifts in support of your organization generally, or for a specific campaign. But what happens when you want to end a particular campaign, and want to stop updating and using the form that ...

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