Letters and Emails


Schedule a Guided Walkthrough with our development team to see how simple it is to create and send custom letters and emails!

Create Mail-Merge Style Letter Templates

Create and save letter templates using  a mail-merge style template editor. The editor allows you to insert merge fields which will automatically fill in information such as the donor’s name, donation or payment.

Screenshot showing the Merge Fields feature of the letter template editor
A screenshot showing the various functions you can perform with your created letters.

Send Customized Correspondence Your Way!

Every letter you create can be sent in any way you choose:

  • Letters can be made into a PDF that you can easily print and mail.
  • Email your letters as a PDF attachment.
  • Convert your letter into an email.

Each letter can be customized to include personal touches and notes to your donor, without having to edit the master template. (See the help article “How Letters Are Created” for more information.)

Generate Bulk Letters and Labels

Printing and sending one letter at a time can be time consuming and tedious when you have many letters to send.

Our Letter Manager allows you to generate letters in bulk. You will be able to download all of the letters that need to be sent into a single PDF file for easy download and printing. You can also generate a CSV or XLS  file containing each letter’s mailing data to allow you to create mailing labels.

A screenshot showing the "Generate All" function to create several letters at once
A screenshot showing the "events" for emails sent through the system

Track Email Delivery Status

There’s no need to guess if your donor received the emails you send them through Donor Wrangler! The status of your emails, as well as any “events” (such as the opening of an email, clicking of a link, etc.) are tracked and displayed so you know whether or not the email was received.

Frequently Asked Questions

Yes! Every letter has 3 components: a Page Layout, the Letter Template, and the Version Text. More information about these 3 components, along with a helpful visual, can be found in this help article: How Letters are Created.

Your page layout can be designed to have margins big enough to fit your pre-printed letterhead (for example, it could be offset 2 inches from the top of the page rather than the default 3/4 inch). You can also create your own design within Donor Wrangler. Refer to the help article Creating Page Layouts for more information.

Sure! We’ve created two help articles that may assist you in this regard:

Marketing emails are an add-on feature that are not included in the base price of Donor Wrangler. Pricing for the marketing emails starts at $25/month. Refer to the Marketing Emails page for more information.